789 Game Privacy Policy – How We Handle Your Personal Data

1. Policy Overview

This Privacy Policy applies to all users of the 789 Game platform, accessible at 789game.ml. It covers how we collect, use, store, share, and protect your personal information when you visit our website, register an account, make deposits or withdrawals in PKR, play games, or contact our support team.

789 Game takes the privacy of Pakistani players seriously. We understand that when you share personal information — your name, phone number, payment account details — you are trusting us to handle it responsibly. This policy is our commitment to being transparent about exactly how we do that.

By registering an account or using any part of the 789 Game platform, you confirm that you have read and understood this Privacy Policy. If you disagree with any part of it, please do not use the platform and contact us to discuss your concerns before creating an account.

2. Data We Collect

The personal data 789 Game collects falls into the following categories:

Registration & Account Data

• Full name as registered on your payment account
• Date of birth (used for age verification — 18+ only)
• Mobile phone number
• Email address
• Username and encrypted password
• Account preferences and settings

Identity Verification Data

• Government-issued ID document (CNIC, passport, or driving licence) — collected when required for withdrawal verification
• Proof of payment account ownership in your name

Transaction & Payment Data

• Deposit and withdrawal amounts, dates, and transaction references
• Payment method type (e.g. JazzCash, Easypaisa, Raast, bank transfer)
• Mobile wallet numbers used for transactions (masked after processing)
• Bank account details for bank transfer processing (reference only)

Gaming & Activity Data

• Games played, bet amounts, game session timestamps
• Sports betting selections, odds accepted, and settlement outcomes
• Bonus claims and wagering activity
• Responsible gaming tool usage ( deposit limits set, self-exclusion requests)

Technical & Device Data

• IP address and approximate location (city/country level)
• Device type, operating system, and browser version
• Pages visited, time spent on each page, and navigation path
• Login timestamps and session duration

Data Category	Examples	Required?
Account Data	Name, DOB, phone, email	Mandatory for registration
Identity Verification	CNIC, passport copy	Required before first withdrawal
Payment Data	Transaction refs, wallet numbers	Mandatory for deposits/withdrawals
Gaming Activity	Bets, sessions, game history	Automatically collected during play
Technical Data	IP address, device, browser	Automatically collected on visit

3. How We Collect Your Data

We collect personal data through the following means:

• Directly from you: When you register an account, fill in your profile, make a deposit or withdrawal request, contact our support team, or respond to a promotion.
• Automatically during platform use: Technical data such as your IP address, device information, pages visited, and session durations are collected automatically when you access 789 Game.
• From payment processors: When you make a JazzCash, Easypaisa, Raast, or bank transfer transaction, our payment processing partners share transaction confirmation details with us. Full payment credentials are handled by the gateway, not by 789 Game directly.
• From identity verification partners: If we use a third-party service to assist in verifying your government-issued ID, that partner shares the verification outcome with us. The document itself is handled in accordance with the verification partner's own privacy practices.
• From cookies and similar technologies: See the Cookies section below for full details.

4. How We Use Your Data

789 Game uses your personal data strictly for the following purposes:

• Account management: Creating and maintaining your player account, verifying your identity, and processing your login.
• Processing payments: Handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, and card payments. Verifying that payment accounts are in your name.
• Delivering gaming services: Running games, recording bet placements and outcomes, calculating and crediting winnings, applying bonuses, and maintaining your game history.
• Customer support: Responding to your queries, resolving disputes, investigating complaints, and maintaining records of communications for quality and training purposes.
• Fraud prevention and security: Detecting and preventing unauthorised account access, money laundering, bonus abuse, and other fraudulent or prohibited activity.
• Responsible gaming: Monitoring gaming patterns to identify potential problem gambling behaviour and applying responsible gaming tools you have activated.
• Platform improvement: Analysing aggregated, anonymised usage data to improve game selection, platform performance, payment options, and the overall player experience.
• Legal and regulatory compliance: Meeting applicable record-keeping, anti-money-laundering, and other legal obligations.
• Communications: Sending you account notifications, payment confirmations, important policy updates, and — if you have opted in — promotional messages about bonuses, PSL cricket betting offers, and new game releases.

5. Payment Data & PKR Transactions

Given that 789 Game handles real-money PKR transactions, we apply additional care to payment-related data. Here is exactly how payment data is handled:

• JazzCash and Easypaisa: Your mobile wallet number is used to initiate and confirm the transaction. The number is masked in our records after processing and is not accessible to support staff beyond the last four digits.
• Raast: Raast payment references are stored for transaction audit purposes. Full account details are processed by the Raast gateway only.
• Bank Transfer: Bank account numbers provided for withdrawals are stored in encrypted form and used only for processing the specific withdrawal request.
• Cards (Visa/Mastercard): Card numbers are never stored on 789 Game servers. All card processing is handled by our PCI-DSS compliant payment gateway partner. We only receive a transaction token and confirmation status.

All payment data is stored in encrypted databases. Access to payment records is restricted to authorised finance and compliance staff only. Payment data is never shared with game providers, marketing partners, or any party not directly involved in processing your transaction.

6. Data Sharing

789 Game does not sell, rent, or trade your personal data to any third party. We share data only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, bank networks, and card processing gateways receive the minimum data necessary to complete your transaction. Each processor operates under its own privacy policy and security standards.
• Identity verification partners: Where a third-party KYC service is used to verify your government-issued ID, the relevant document and personal details are shared with that partner solely for verification purposes.
• Game providers: For games hosted by third-party providers within the 789 Game lobby, a player session token is shared to enable gameplay. Game providers do not receive your name, phone number, payment details, or any personally identifying information beyond the session token.
• Legal and regulatory authorities: Where we are required by applicable law, court order, or lawful authority request to disclose personal data, we will do so. We will notify you of such requests where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of assets involving 789 Game, player data may be transferred as part of that transaction. You will be notified of any such change and given the opportunity to close your account if you do not consent.

In all cases of data sharing, we require third parties to handle your data securely and only for the purpose for which it was shared.

7. Cookies & Tracking Technologies

789 Game uses cookies and similar tracking technologies to make the platform work properly, to remember your preferences, and to understand how players use the site so we can improve it.

Types of Cookies We Use

• Essential cookies: These are required for the platform to function. They keep you logged in during your session, remember your language preference, and enable core features like the game lobby and cashier. You cannot opt out of essential cookies without losing platform functionality.
• Analytics cookies: These help us understand which pages are most visited, how long players stay on each page, and where they navigate from. We use this data in aggregated, anonymised form to improve the platform. You can opt out of analytics cookies.
• Preference cookies: These remember settings you have chosen, such as notification preferences and responsible gaming limits you have set on your account.
• Security cookies: These help detect suspicious login activity, prevent CSRF attacks, and protect your account from automated threats.

We do not use third-party advertising cookies or retargeting pixels. You will not see 789 Game ads following you around other websites based on your activity on our platform.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent the platform from functioning correctly.

8. Data Security

Protecting your personal data is a core responsibility we take seriously. The security measures in place at 789 Game include:

• TLS encryption: All data transmitted between your device and 789 Game is encrypted using TLS 1.2 or higher. This applies to login, registration, the cashier, and all account pages.
• Encrypted data storage: Sensitive data including passwords, payment references, and identity documents are stored in encrypted form in our databases. Passwords are hashed and never stored in plain text.
• Access controls: Internal access to player data is restricted on a need-to-know basis. Staff access is logged, and access to sensitive financial records requires elevated authorisation.
• Two-factor authentication: Players can enable 2FA on their accounts for an additional layer of login security. We strongly recommend this for all accounts.
• Regular security reviews: Our platform undergoes regular security assessments to identify and address potential vulnerabilities before they can be exploited.

While we take all reasonable technical and organisational measures to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in risk to your rights, we will notify affected players promptly and take immediate steps to contain the issue.

9. Data Retention

We keep your personal data for as long as is necessary for the purposes outlined in this policy, and no longer. The following retention periods apply:

• Active account data: Retained for the lifetime of your account. If you close your account, data retention switches to the post-closure schedule below.
• Transaction records: Kept for a minimum of 5 years after the transaction date to meet standard financial record-keeping obligations. After this period, records are deleted or anonymised.
• Identity verification documents: Retained for as long as required by applicable anti-money-laundering obligations, typically a minimum of 5 years from account closure or the last transaction.
• Support communications: Chat logs and email correspondence are retained for 2 years from the date of the last communication.
• Gaming activity logs: Session and bet history is retained for 2 years for dispute resolution purposes. Anonymised aggregate data may be retained longer for platform analytics.
• Dormant accounts: Accounts inactive for 12 months are flagged as dormant. If no activity occurs in a further 12-month period, the account is closed and the post-closure retention schedule applies.

After applicable retention periods expire, personal data is either securely deleted or irreversibly anonymised so it can no longer be linked to you.

10. Your Rights

You have the following rights in relation to the personal data 789 Game holds about you:

11. Minors & Under-18s

789 Game is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory part of the registration and withdrawal process.

If we become aware that an account has been created by someone under 18, the account will be closed immediately. Any real-money deposits made will be returned where possible to the originating payment method, and no winnings generated by the account will be paid out.

If you are a parent or guardian and believe a minor has created an account on 789 Game using false information, please contact our support team immediately via live chat so we can investigate and act promptly.

12. Policy Updates

789 Game may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, we will notify registered players via a platform notification or email to the address on your account.

The updated policy will always be published on this page with a revised effective date shown at the top. We recommend checking this page periodically, particularly before making large transactions or if you have concerns about how your data is handled.

Continued use of 789 Game after a policy update is published constitutes your acceptance of the revised terms. If you do not agree with an update, you should stop using the platform and contact support to close your account.

13. Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information has been handled, please get in touch with the 789 Game team:

• Live Chat: Available 24/7 from any page when logged in to your account. This is the fastest way to reach us — typical response time is under 5 minutes.
• Email: [email protected] (displayed as plain text — not a clickable link).
• FAQ: Visit the 789 Game FAQ for quick answers to common privacy and account questions.

When contacting us about a data rights request, please include your registered username and the specific right you wish to exercise. We will verify your identity before processing any data access, correction, or deletion request to protect you from unauthorised requests made in your name.

For all other account and payment related queries, our support team is available around the clock. We aim to resolve all privacy-related requests within 7 business days of receipt.